Last updated: February 2025
At Lumen Pay, we value our customers and strive to provide the best service possible. We want to ensure that your experience with our software is positive and beneficial.
We try our best to provide the best service we can. As a fairly new company, we are constantly working to improve our platform and features. We ask that you bear with us as we grow and refine our services.
Since we are a new company, there are bound to be some small errors or technical hiccups of some sort. We are fully committed to fixing them. We encourage you to channel any worries, concerns, or bugs you encounter directly to us.
We will sort it out. Our team is dedicated to resolving any issues you face promptly to ensure the software works as intended for your business.
If you encounter a technical issue that we cannot resolve, you may be eligible for a refund in accordance with our 14-day money-back guarantee. Please contact us before requesting a refund so we have the opportunity to assist you.
If you have any questions about our Refund Policy or need to report an issue, please contact us at support@lumenpay.pro.